Rotherham NHS Walk-in Centre
Rotherham NHS Walk-in Centre

Patient Feedback

As well as being told when we do things well, we also need to know when things don’t go so well. We understand the importance of learning from people’s experiences and we welcome all feedback about the out of hours service. Whether you had a positive experience, or identified an opportunity for us to improve we want to hear from you.

Email

teamleadercommunication@careuk.com 

Direct to our Head Office

Managing Director, Health Care Division, Care UK, Hawker House, 5-6 Napier Court, Napier Road, Reading. RG1 8BW

If you prefer to not to contact us directly

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SQ1P 4QP

Consent

As all patients have a right to confidentiality, if a complaint is received from a patient’s relative, carer or  friend, the patient will be contacted and asked to sign a consent form. If a patient is under the age of 16, their representative (eg parent) will be asked to sign the consent form. Where a patient lacks capacity to give their consent, or where a patient has passed away, our Quality Team will contact the patient’s relative, carer or friend to discuss consent options.

Note

Queries submitted during week-ends are not monitored. Our mailbox is only monitored during normal office hours. If you have any queries regarding patient symptoms, appointment times, etc, please call 111.

Our news

Care UK’s guide to help family carers

Care UK’s guide to help family carers

May 25 2017

Our talented colleagues in Residential Care recently launched a guide called A helping hand, an easy-to-follow guide packed with practical and emotional advice and support from our own care colleagues.

Read more >

Your summer survival guide

Your summer survival guide

May 24 2017

The Care UK Health Care summer survival guide is here to see you through those hazy days that will soon be on their way, with recipes, things to do and tips for keeping your house cool.

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New book to be released for one of our own registrars

New book to be released for one of our own registrars

May 2 2017

Congratulations to Dr Afiniki Akanet, one of our Warwickshire registrars, on her upcoming book release, Life Without Coffee: Choosing happiness over stress.

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Dealing with arthritis

Dealing with arthritis

April 3 2017

One in six of us experiences joint pain every day. It can make day-to-day tasks, like brushing your teeth, making a cup of tea or getting a good night’s sleep really difficult. 

Read more >