As well as being told when we do things well, we also need to know when things don’t go so well. We understand the importance of learning from people’s experiences and we welcome all feedback about the out of hours service. Whether you had a positive experience, or identified an opportunity for us to improve we want to hear from you.
Direct to our Head Office
Managing Director, Health Care Division, Care UK, Hawker House, 5-6 Napier Court, Napier Road, Reading. RG1 8BW
If you prefer to not to contact us directly
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SQ1P 4QP
As all patients have a right to confidentiality, if a complaint is received from a patient’s relative, carer or friend, the patient will be contacted and asked to sign a consent form. If a patient is under the age of 16, their representative (eg parent) will be asked to sign the consent form. Where a patient lacks capacity to give their consent, or where a patient has passed away, our Quality Team will contact the patient’s relative, carer or friend to discuss consent options.
Queries submitted during week-ends are not monitored. Our mailbox is only monitored during normal office hours. If you have any queries regarding patient symptoms, appointment times, etc, please call 111.